POPIA Notice & Privacy Policy
Last updated: October 2025
JDVQ Consultants respects your right to privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African data-protection laws. This notice explains what information we collect, how it is used, and the choices you have.
1. Who We Are
JDVQ Consultants provides ISO, GMP, Food and Feed Safety documentation, implementation tools, and consulting services to South African businesses. Contact: info@jdvqconsultants.co.za
2. What Information We Collect
When you interact with our website or communicate with us, we may collect:
- Name, surname, and job title
- Company name and industry information
- Email address and phone number
- Province or region
- Details contained in enquiry or quote forms
- Optional newsletter subscriptions
- Technical data such as cookies and analytics used to improve site performance
3. How We Use Your Information
Your personal information is used only for legitimate business purposes, including:
- Responding to enquiries and providing quotes
- Issuing invoices and processing EFT payments
- Delivering time-limited Google Drive download links for purchased documents
- Providing samples or updates you have requested
- Maintaining customer records and improving our services
- Complying with legal and tax obligations
We do not sell, rent, or trade personal information. Data may be shared only with reputable third-party service providers (for example, email, analytics, or secure cloud-storage systems) who process information on our behalf under confidentiality and data-protection agreements.
4. International Processing
Some service providers may store or process information outside South Africa. JDVQ Consultants ensures that equivalent safeguards and contractual protections are in place wherever information is transferred.
5. Retention of Information
- Enquiries and quotes — retained for up to 24 months.
- Invoices and financial records — retained for at least five years (as required by law).
- Newsletter subscriptions — retained until you unsubscribe.
- Support communications — retained for up to 24 months after closure.
Information is securely deleted or anonymised once retention periods expire.
6. Your Rights under POPIA
You have the right to:
- Request access to your personal information.
- Ask for corrections or updates to inaccurate data.
- Request deletion of information where legally permitted.
- Object to specific forms of processing or marketing.
- Withdraw consent at any time.
To exercise these rights, email info@jdvqconsultants.co.za
7. Security Measures
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, unauthorised access, or misuse. While no system is entirely secure, JDVQ Consultants continuously reviews its security controls to maintain appropriate protection.
8. Cookies and Analytics
This website uses essential cookies for functionality and limited analytics to understand site performance. No sensitive personal data is stored in cookies. You can manage or delete cookies in your browser settings.
9. Policy Updates
JDVQ Consultants may update this notice from time to time to reflect changes in legislation, technology, or business operations. The effective date will appear at the top of the page. Material updates will be communicated where appropriate.
10. Contact Information
For any questions, concerns, or POPIA-related requests, please contact:
JDVQ Consultants
Email: info@jdvqconsultants.co.za
If you believe your privacy rights have been infringed, you may also contact the Information Regulator (South Africa) via www.justice.gov.za/inforeg